Shipping Policy

The Sports Pro works with the following shipping method:

All products available at https://www.sportspro.com.br/ are shipped directly from our suppliers abroad (Switzerland, Sweden, United States and Asia) to the address provided at the time of purchase, and delivery takes from 15 to 35 business days (on average after posting the product) depending on the location, the product is shipped within 3 business days after payment confirmation in our system.

Orders placed via bank slip take 1 to 3 days for payment confirmation in our system.

We guarantee a tracking code so the customer can follow the progress of the delivery of their order.

Attention: In certain cases, this delivery period may be extended by a few more business days, due to delays, strikes, recesses, periods of high demand at the Post Office and other situations beyond the store's control.

The store guarantees the delivery of the order, we are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are posted with insurance against loss and free online tracking, the delivery of your product is 100% guaranteed.

Insured shipping

"If the product is delayed and not delivered within 60 business days of posting, except in cases beyond the store's control, on that date the amount paid will be 100% refunded."

Attention You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, as this is completely normal.

Order Tracking

The products will be sent by the Post Office or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery, Sports Pro undertakes to instruct the customer on how to track the products. The code to access the tracking will be sent to your email as soon as it is available to Sports Pro.

The order tracking code is informed 3 to 5 business days after confirmed payment.

It may take 5 to 10 days for the tracking code to start showing shipping information on the post office website.

General Conditions (Attention)

Care with Addressing Orders

The Sports Pro will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no obstacles to the delivery of your order, we ask that you pay attention when filling in the address where you wish to receive your order.

Recipient Absent

Make sure there will be someone at the address to receive your products. The Post Office generally makes three attempts to deliver products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the nearest Post Office branch to the address, and in this case, the recipient of the package will need to collect it from the Post Office branch within 7 calendar days. The store is not responsible if the order is not collected from the Post Office.

All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.

Incorrect or Incomplete Address

Sports Pro is not responsible for incorrect or incomplete filling in of the destination address for orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, no further delivery attempts will be made to that address and it is the customer's responsibility to attempt to recover the package(s) from the Post Office.

When making a purchase on our website, the customer will agree to the conditions and rules determined here by Sports Pro

Sports Pro Team.